Refund policy

Every Ink & Hour planner is printed on demand just for you. Because of this, we can't accept returns or exchanges for change of mind, and orders can't be canceled once they've gone to print.

Damaged, defective or wrong items

If your planner arrives damaged, has a printing defect (for example missing or misprinted pages, a loose coil binding or a damaged cover), or you received the wrong item, we'll send you a free replacement. To request one:

• Email support@inkandhour.com within 7 days of delivery.
• Include your order number and clear photos of the problem (and of the packaging, if it was damaged in transit).

We'll review your request and reply within 2 business days. You don't need to send the item back. If a replacement isn't possible, we'll refund the full purchase price, including shipping, to your original payment method.

Lost or late orders

If your order hasn't arrived within 20 business days of shipping, email us with your order number. We'll investigate with our printer and send a replacement if the package is lost. Please double-check your shipping address at checkout; we can't replace orders sent to an incorrect address entered at checkout.

Cancellations

You can cancel an order within 1 hour of placing it by emailing support@inkandhour.com. After that, your planner goes into production and can't be canceled.

What's not covered

• Change of mind or ordering the wrong item
• Minor variations in color or trim that are normal for printed products
• Wear or damage that happens after delivery

Questions? Contact us at support@inkandhour.com.